Yes. The minimum rental period is 3 nights for any time of the year.

However, please contact us if you have any questions or need any exception.

The easiest and immediate way will be online, clicking on Book Now. This way you will be able to simulate all the details – dates, pick-up and drop-off locations, extra equipment and additional protection.

You can also contact us by email, chat or phone with all your questions and make the reservation.

At the time of booking, it is necessary to pay 50% of the rental value so that the reservation is confirmed – you can pay by debit/credit card (VISA/Mastercard).

The remaining 50% of the rental amount must be paid at least 15 days before check in (start of rental).

Additionally, you need to present your credit card (VISA/Mastercard) with enough plafond to captivate the security deposit (depending on the option of insurance chosen).

The appropriate exchange rates will apply according to your payment method/bank fees.

The minimum age to drive our campervans is 21 years / maximum 60 years, with at least 3 years of driving license.

A service fee is a unique value and covers the operation of the RoadCampers platform, our customer support service and total hygienization of vehicles and extras.

Yes. 

Our insurances are proper for rental company.

– Essential Insurance is included with every booking. The Security Deposit and Coverages vary depending on the category of campervan you choose. Please check the Insurance Information section on our website.

– Top insurance is optional (subject to an additional fee/night) – it allows you to have more Coverages and decrease the Security Deposit. 

Please check the Insurance Information section on our website.

All Insurance options and Security Deposit only cover the first accident, incident or new damage, not each rental.

The Security Deposit is reserved and held in a credit card (VISA/MASTERCARD).This amount will be released 10 business days after the end of the contract, as described in our General Terms and Conditions.

In the event of an accident due to speeding, negligence, driving under the influence on any substance that impairs driving ability, the Hirer shall be liable for all repair costs and compensation corresponding to the immobilization time of the vehicle, even if TOP insurance has been contracted. Any insurance do not exempt the Hirer from full payment of negligently caused damages, in the upper, lower and interior parts of the vehicle, even if there is no collision

Exclusions described in clause 12 – Exclusions.

It is not possible yet 🙂 You only can drive with our campervans in Portugal.

The check-in and check-out are done at our office in Lisbon. 

Our office is about 10 minutes by uber from Lisbon airport, which is easy to meet.  We also provide Transfer service.

Check-In and Check-out are done 24/7. 

Check-In are done 15h-18h and Check-Out 9h-11h. Outside this hours or at Weekends, are applied an addtional fee.

If you need, contact us for specific requests.

• Driving license (category B – light) valid for driving in Europe (for all drivers)
• Credit card (with a sufficient amount for security deposit) – the credit card owner must be present when the vehicle is delivered and the contract is signed
• Passport / Citizen Card (for all drivers)

Copies of driving licenses, ID cards or credit cards are not accepted.

You should return at the time and place agreement in the contract.

The exterior and interior of the campervans must be in the same conditions as registered on the check in day, as described in our Terms and General Conditions.

Fuel – you must deliver with the same level of fuel as you had at the time of pick up. Otherwise, we will charge the missing fuel, plus an administrative fee for the refueling service

Cleaning – you must deliver cleaned with absence of garbage, sand, mud or any other waste, kitchen utensils cleaned,  the cooler turned-off with no food inside. It will be charge a fee in case vehicle not returned in clean condition inside and outside.

As soon as you know about the delay, you should contact us.

As soon as there is a delay, you are conditioning the next rental. You may have to pay for each day of delay (whole or fraction) a value calculated based on triple the daily rate for the vehicle object of the contract.

In case the check in cannot be done on the scheduled day due to delays, please contact us as soon as possible, once you are aware of the situation. We will find the best solution.

• Up to 30 days before the start of the rental: the previous amount paid as a reservation is returned; 

• Between 29 and 15 days before the start of the rental: the previous amount paid as a reservation is not refunded (however, the remaining amount of the rental will not be necessary) 

• Less than 15 days before the start of the rental: it will be charged the total rental price. 

A change in dates, locations, type of campervan or other details will depend on the current availability and must be approved by RoadCampers.

Additional charges may apply. However, we will always try our best, so do not hesitate to contact us directly for individual requests.

Yes. The security deposit is mandatory. It varies depending on the type of van booked and insurance chosen.

The purpose of the security deposit is to cover the costs applicable for damaging both, vehicle or equipment, during the rental period. On road accident (only first), you are liable for any damage sustained while in possession of the vehicle, up to the amount of the security deposit, considering all the exclusions described in clause 12 – Exclusions.

The security deposit is reserved and held in a credit card (VISA/MASTERCARD), being canceled 10 business days after the end of the contract, in case of damages, fines or tolls payable as described in our Terms and General Conditions.

Not allowed pets on our campervans.

We always recommend to spend the night at campsites or service areas since you will have available all facilities you might need such as electricity (to charge the campervans), full bathroom, specific areas to waste the water deposit, etc

In case of a breakdown or accident, you should immediately call us. We will be ready to assist you.

If needed, we will call roadside assistance for you in order to avoid any language barriers. Afterwards, you should carefully follow all the procedures described in our Terms and General Conditions.